7 Working Days Delivery Guarantee!
We offer a "7 Working Days Delivery" guarantee on most products orderd online at our site www.vinexshop.com. The products ordered will be at your doorstep within 7 business working days (Working days are Monday to Friday and timing is 10:00 AM to 5:00 PM – Order received after 5:00 PM is not counted in working day for that order), from the day payment is accepted and cleared.
For orders which are placed using Credit Card / Debit Card / Net Banking payment options and are under verification, the guarantee is applicable post the payment has been verified.
What is not covered?
- Delivery delays due to customer unavailability. (If the courier has come to the shipping address within seven business days and not been able to deliver. The courier may or may not contact you before coming - that is something we have no control over). To avoid this you may contact your nearest branch (as details will be available with you like docket no, dispatch details etc.) of courier through which we have shipped your order.
- Cheque / DD orders - Delays in depositing the Cheque / DD from customers end could result in products going out-of-stock in which case we will contact you to notify when we are able to ship your order or refund the amount and cancel the order.
- If the address is of remote area or located at outskirts of city or town then it may also take few days extra to be delivered.
- If any of the items you order are not in stock we will contact you to advise you when we will be taking delivery of new stock. We will keep you informed and will notify you when we are able to ship your order or refund the amount and cancel the order.
- At certain times of the year, e.g. Christmas and Deepawali deliveries can take longer due to the extra demands placed on courier services which is natural. During such festive occasions there may be slightly delay in deliveries but if you keep tracking your order it will be delivered timely.
- We offer FREE SHIPPING on all products across India subject to the serviceable city or location and the same will be specified on the Product Description Page. The address should be of proper city. If the address is of remote area or located at outskirts as per your city / town then there will be extra freight charges (Contact us and we will give you an accurate quote for what delivery will cost. To check the courier service availability in your respective city / town, please visit this link - Where We Can Reach ? ) as applicable.
- All local taxes such as Octroi, State Entry Charges and etc is the responsibility of the customer. The courier will collect payment during the time of delivery where applicable. If your city does not levy octroi and other charges then you do not pay anything over what you have already paid.
- It is our Endeavour to ship all items in your Order together, however this may not always be possible due to product characteristics, or availability. Also there may be restrictions on accepting Orders for certain pin codes as it cannot be shipped to those destinations. In such scenarios, order will not be accepted online and message will be displayed requesting to provide an alternate pin code.
- Currently, each order may be shipped only to a single shipping address. If you wish to ship products to different addresses, you need to place multiple orders.
- If any way bill/Road permit is required for the delivery then it has to be arranged by the buyer (and it will also affect the delivery time).