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VINEXSHOP.COM FAQ  (Frequently Asked Questions)

Q.1- Is product shipping free to my Door?

Yes, we have free door delivery across India subject to the serviceable city or location. The address should be of proper city. If the address is of remote area or located at outskirts of city or town than there will be extra freight charges as applicable. To know more about our shipping policies, please visit this link: More about Shipping Details.

Q.2- What is the Process to Place order online?

You will find it very quick and easy. If you want to order online, you can submit your order by using our shopping cart system. Acceptable payment methods are Credit Cards, ATM cum Debit Cards, Net Banking for Online Payment and Cheque, Cash, DD for Offline Payment.
For online ordering you should be a registered user, if you are not please, Get Registered with Us. Once you are registered you can add to cart all the products you wish to procure and proceed for the payment. Once you get the confirmation message that the order is successfully submitted, you may log out and Check the Dispatch Details Next Day in the Evening. To view VINEXSHOP’S step by step Online Ordering Help Manual, please visit this link: How to Order Online?

Q.3- Do you provide any Discount on Products?

The offer price itself is the best discounted price on our online products. If there is a bulk order, the request for discount will be sent to senior management and it will depend on their sole discretion to provide discount or not? If there is any discount we will confirm you telephonically or through e-mail message or both.

Q.4- Do you provide the Warrantee on Your Products?

There is limited warrantee against any manufacturing defect that is informed to us within 24 hours after receiving the product.

Q.5- How long will you take to deliver the product?

We offer a 7 Days Delivery guarantee on most products bought on the site. The products ordered will be at your doorstep within 7 business working days (Working days are Monday to Friday and timing is 10:00 AM to 5:00 PM – Order received after 5:00 PM is not counted in working day for that order), from the day payment is accepted and cleared. To know more about our shipping policies, please visit this link: More about Shipping Details.

Q.6- Is there any Product Return policy or Money Refund Policy?

We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with any product, we will accept returns and that too is informed within 24 hours after receiving the ordered product. Know more about Our Return Policies.

Q.7- What are the Different Payment Options Online and Offline?

You can make payment of any order online or offline. You may choose any of the said option and can make the payment online or offline. For online payment you may use Credit Cards, ATM cum Debit Cards and Net Banking. For offline payment you may deposit Cash, Cheque and DD in offline mode but make sure that the Cheque is of AT PAR. To know more about payment methods, please visit these links - Payment Options || Payment Instructions

Q.8- Do you have an Option of Cash on delivery?

No, we do not have cash on delivery option till now.

Q.9- Is there any Dealer or Supplier of your Products?

We do have Dealer & Supplier all over India.

Q.10- What is the status of my Order No.?

We update your order status online continuously. You can track your order status online from My Account section.
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Q.11- When the tracking details will be updated Online?

We update your shipping details very next day of the shipment dispatch from our ware house. You can visit this link to Track Your Shipping Status.

Q-12 Please guide us, how to use products you are selling online?

For this we have tried at our level best to provide you details about the usage and installation of products we are selling online. We have provided few video links which can be very useful for product installation and doing the exercise of different fitness equipment. Visit this link to view Fitness and Exercise Equipment Videos.

Q.13- Do you Ship outside India?

Sorry! We do not ship outside India, through this portal. You have to Contact Us for international quotes.

Q.14- How secure is my online order?

Online ordering with us is safe and secure. Our website is SSL secure. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our E-Commerce servers as well as your computer.
When you are ordering online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-Encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

Q.15- How quickly should I expect a response to my online order?

You will receive an email confirmation of your order within 1 hour. Most email receipts are received within fifteen minutes. If you do not immediately receive your receipt, please allow up to twenty-four hours for it to be delivered before contacting us. If you have not received your receipt, please also check your SPAM Folder, as it may have been automatically stopped and moved into your SPAM or Junk Mail folder instead of being sent to your inbox.

Q.16- Will I receive a payment confirmation email after placing my order?

Yes, you will receive a payment confirmation email from VINEXSHOP.COM and also from CCAVENUES with your order and transaction details. Please check your junk mail folder as it may get marked as spam. Please let us know if you do not receive this email.

Q.17- What if my billing and shipping addresses are different?

If you have entered a billing address that does not match your credit card or a different billing and shipping address your order will go through our fraud prevention department and this will cause a delay with your order being processed.

Q.18- I ordered the wrong item or I need to cancel my order. What do I do?

If you ordered the wrong item or wish to cancel your order, please send us an email (info@vinexshop.com) informing us of your intent to cancel your order within 24 hours after the confirmation of your payment. In this email, please include your name and order number you would like to cancel.

Q.19- What if something is wrong with my order?

If you have a problem with an order from our online store, please contact us directly, through the Contact Us Page or Email: info@vinexshop.com or our direct contact no +91-121-2441111.

Q.20- How do I contact you?

Please visit our Contact Us Page to see the best ways to get in touch with us or Chat with our online representative by clicking on Chat Button visible on each page of our website.
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